The course focused on how to apply that core pattern based on the needs of the individual. It helped shape the flow of a conversation based on the type of issue: to reflect on something that went well or did not, to plan something coming up, or to resolve a problem. Through their coaching skills, the facilitators were able to help the coachees identify, name, and articulate their issue(s) and then strategically reorient them to a more resourceful state through the questions asked. This method can be used both formally and informally. A structured conversation could be held or the skills applied in everyday situations.