Professionalism and disruptive behaviour: strategies for physician leaders

James Sproule, MD,

and Tracy Murphy

Physician leaders play an essential role in addressing the disruptive behaviour of physicians in their institutions and, as such, should be aware of the impact of such behaviour and know how to handle these difficult situations effectively.

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Physician communication as a key factor in patient experience

Mamta Gautam, MD

Patient experience is fast becoming one of the top priorities for hospital leaders. Understanding a patient’s experience during his or her hospital stay is central to improving patient-centred care. read article

The facilitative leader: Group decision-making

Monica Olsen, MHRD and Mary Yates, MEd

Facilitative leaders guide their team through information-sharing, problem-solving, and decision-making. In this article, we look at why ineffective decisions are made, explore five decision-making options, provide two tools for determining the extent of agreement among team members, and describe some of the common pitfalls associated with this important group process. read article

Voir différemment : la théorie des contraintes appliquée aux soins de santé

Alex Knight, MBA, CEng,

et Ruth Vander Stelt, MD

Devant l’augmentation des coûts en santé et la demande grandissante, la majorité des pays doivent relever le défi de fournir en temps opportun des soins de haute qualité  qui demeurent abordables. Pour améliorer la productivité, il faut adopter une nouvelle perspective : au lieu d’aborder la gestion des systèmes complexes en les décomposant en sous-éléments, il faut voir ces systèmes sous forme de chaîne d’activités où la performance est tributaire de quelques contraintes sous-jacentes. Cette approche, fondée sur la théorie des contraintes, se concentre sur l’amélioration continue obtenue grâce à des cycles rapides d’identification et de renforcement du maillon le plus faible de la chaîne. read article

Opinion: Our health care system: designed for the convenience of doctors, not patients

André Picard

At this year’s Canadian Conference on Physician Leadership in Vancouver, André Picard moderated a debate, “Be it resolved that physicians are an impediment to transforming the health care system.” He is a well-known health reporter and columnist at the Globe and Mail, and a best-selling author of several books related to the Canadian health care system. On May 14, 2015, André Picard, received an honorary doctorate from the University of Manitoba. Below is an extract of his convocation speech delivered to graduating MDs. read article